PRIVACY POLICY

Starlite Support Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and other applicable laws, including the National Disability Insurance Scheme (NDIS) Act. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us online or offline.

Please read this privacy policy carefully. If you do not agree with the terms of this policy, please discontinue using our services.

1. INFORMATION WE COLLECT

We may collect both personal and sensitive information as necessary to provide disability and NDIS support services. The types of information we collect include:

• Personal Information: Name, date of birth, address, email address, phone number, and other contact details.
• NDIS and Health Information: Disability status, NDIS plan details, medical history, health conditions, and other sensitive data relevant to service delivery.
• Financial Information: Bank account details, payment records, or other financial details necessary for service transactions.
• Technical Information: IP address, browser type, and other information about your use of our website (collected through cookies or similar technologies).

How We Collect Information
We collect information directly from you, your NDIS plan manager, or authorized representatives, including through:

• Service requests or intake forms.
• Phone calls, emails, or in-person interactions.
• Online forms, surveys, or website interactions.

We may also collect information from third parties such as government agencies, health professionals, or other service providers with your consent or as required by law.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide disability and NDIS support services tailored to your needs.
• Communicate with you about your services, appointments, or other updates.
• Maintain accurate service and financial records.
• Comply with NDIS reporting and legal requirements.
• Improve our service offerings and user experience on our website.
• Ensure the security of your data and our systems.

3. DISCLOSURE OF YOUR INFORMATION

We may share your personal and sensitive information with:

• NDIS and Government Agencies: For compliance and reporting purposes.
• Health Professionals and Other Service Providers: To ensure proper care and coordination of services.
• Authorized Representatives: Including guardians, family members, or legal representatives, where appropriate or required.
• Third-party Contractors: For administrative, financial, or IT support services (bound by confidentiality agreements).
• Legal Obligations: We may disclose your information when required by law, court orders, or government regulations.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. DATA SECURITY

We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal and sensitive information from unauthorized access, alteration, or disclosure. These measures include secure servers, encryption, and access controls.

While we strive to protect your personal information, no data transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us.

5. YOUR RIGHTS

Under the Privacy Act 1988 (Cth), you have rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections if your personal information is inaccurate, incomplete, or out of date.
• Complaints: If you believe we have breached your privacy, you may lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us using the information below.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely destroy or de-identify your personal data.

7. USE OF COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your experience and gather information about how you use our site. You can control your cookie preferences through your browser settings. If you choose to disable cookies, some features of our website may not function properly.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time in accordance with applicable laws. Any changes will be reflected by updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Starlite Support Services